Replacing Lost or Stolen Pagers: Your Solution with Retekess

When it comes to using pagers in various industries, the possibility of them getting lost or someone walking away with them is a concern. This raises questions about whether one can easily obtain a replacement if such an unfortunate event occurs. In this blog post, we will address this concern specifically in relation to Retekess pagers and shed light on the options available for obtaining replacements.

Retekess Support System

Retekess understands the importance of providing reliable solutions for their customers. In case a pager is lost or stolen, Retekess has established a comprehensive support system to assist you throughout the process of obtaining a replacement. Their customer support team is dedicated to resolving any issues promptly and ensuring that you have uninterrupted communication within your business.

Reporting the Incident

The first step after losing a Retekess pager or experiencing theft is to reach out to their customer support team. Promptly reporting the incident is crucial as it allows the team to take immediate action and provide you with guidance on the next steps. They will guide you through the necessary paperwork and provide instructions on how to proceed.

Proof of Purchase and Warranty

Having proof of purchase is essential when requesting a replacement pager from Retekess. This documentation verifies your ownership and aids in expediting the replacement process. If your pager falls within the warranty period, you may be eligible for a free or discounted replacement. Retekess offers warranties for their products, ensuring that you are protected against unforeseen circumstances.

Cost Considerations

While Retekess strives to provide exceptional customer service, there might be associated costs involved in obtaining a replacement pager. These costs can vary depending on factors such as the warranty status, specific circumstances of the loss, and Retekess' policies.

Preventive Measures

Retekess also emphasizes the importance of preventive measures to minimize the risk of losing a pager. It is recommended to implement protocols and guidelines for pager usage within your organization. 

F&Q

Q: If I purchase an additional pager, will the new pager still be able to be called from my keypad?

A: The answer is yes, you can purchase an additional pager for this model and the keypad will be able to call it.

Q: Are there some pagers that can alert when the pager is taken outside the operating range?

Yes, this feature is available on the following models:

TD156 (working distance 800m in open space)

TD168R (working distance 400m in open space)

TD167F (working distance 800m in open space)

Conclusion

When using Retekess pagers, you can be confident that replacements are readily available in the unfortunate event of loss or theft. By promptly reporting incidents, having proof of purchase, and understanding the associated costs, you can navigate the process smoothly with the assistance of Retekess' customer support team. Remember to consider preventive measures to minimize future incidents and ensure uninterrupted communication in your business. With Retekess, you can have peace of mind, knowing that they are dedicated to providing reliable solutions and exceptional customer service.

If you have any questions, feel free to email us at support@retekess.com. Thank you.