Frequently Asked Questions
How to return and get a refund?
Please refer to our Return Policy. You will get the refund within a week after we receive your return and verify that there is no damage.
What can I do if I didn't receive the refund?
If you haven't received the refund for more than a week, please contact our staff directly. All the messages will be replied to in 1 working day.
How can I get the tracking number after placing an order?
You will receive an email with the tracking number within one business day of the order being shipped. And the information could be found on your order detail page.
Will all the products will be delivered at the same time when I ordered more than one item?
Most orders will be dispatched from the same warehouse. In a few orders, different products may be dispatched from different warehouses. At this time, the delivery time may not be the same. Please be patient and wait for the arrival of all ordered products.
What can I do if I receive the wrong package?
Please contact us, we will help you complete the return and reissue the correct product for you at no additional cost to you.
Why I didn't get the email?
Please check your spam folder first. Contact us if still not.
How can I get a discount code?
We will continue to launch various preferential products, including coupons, price discounts, etc. You can always follow our webpage https://www.retekess.com/promotions , or contact our staff for consultation.
How long is the warranty?
2 years warranty for the main machine and 2 months for its accessories. In addition, we provide 30 days with no reason to return.
What support do we provide on how to operate Retekess products?
When you are unfamiliar with the product, it is recommended that you download the relevant manual on the website https://www.retekess.com/resources/download, or follow our YouTube channel “Retekess” to find the relevant videos. Also, you can contact our staff directly at support@retekess.com and we will give you guidance in time.
Do the products I bought meet the local voltage?
We will send products that meet the local voltage according to your location.